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Stratechna Orbit · Desk
Organised customer support, with no lost emails
Every customer request becomes a ticket with an owner, priority and deadline. The team responds from the same place and nothing gets forgotten.
Features
What you can do with Desk
Desk
Tickets by email
Emails sent to support open tickets automatically.
Desk
Deadlines (SLA)
First response and resolution times at a glance.
Desk
Knowledge base
Help articles for the team and for customers.
Desk
Teams and queues
Every request reaches the right team.
Integration
Connects to the other Orbit apps
One login, the same users and data flowing from one app to another.
Pricing
Just this app, or the whole of Orbit
Prices exclude VAT. 3% discount on quarterly payment, 5% on half-yearly and 10% on annual.
Desk only
Per user
Code W1500011
€12.90/user/month + VAT
- Access to Desk
- Setup and training
- Data hosted in Europe
- Add other apps whenever you like
Orbit Plan
All apps, per user
Code W1500001
€35/user/month + VAT
- All 13 apps, with a single login
- New apps included
- Worth it from 3 apps onwards
- Quarterly, half-yearly and annual discounts
Frequently asked questions
About Desk
No. They write to your support email and receive replies by email; if you prefer, they can also have a portal.
Yes, by team, brand or request type.
On servers in Germany, within the European Union, under GDPR.
Yes. Book a demo and we’ll show you Orbit in action with a sample company.
Book a meeting
See Desk in action
We’ll arrange a 30-minute demo with our sample company, with no obligation.
- Desk with real sample data
- How it connects to the other apps
- The right plan for your team
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