Terms of Service

Last updated: October 2026

These Terms of Service govern the use of the website stratechna.com and the contracting, through it or the Client Portal (portal.stratechna.com), of the services of STRATECHNA – Tecnologia e Serviços Empresariais, Lda (hereinafter “Stratechna”). By ordering a service, the Client declares to have read and accepted these Terms.

1. Identification

STRATECHNA – Tecnologia e Serviços Empresariais, Lda, with registered office at Estrada do Zambujal, 74, 2610-193 Alfragide (Amadora), Portugal, Company Registration Number 519 106 385.

Subject	Email	Phone
Sales and orders	info@stratechna.pt	+351 967 107 673
Technical support	suporte@stratechna.pt	+351 967 107 673
Billing	contabilidade@stratechna.pt	—

2. Services available

Domains — registration, renewal and transfer of domains (.pt, .com, .eu and other extensions);
Web hosting — WordPress hosting plans, add-ons and reseller servers;
Professional email — mailboxes with the Client’s domain, with or without hosting;
Stratechna Orbit — a set of management applications (CRM, Desk, Projects, HR, Wiki, Docs, Sign, Mail, Meet, Chat, Events) provided as a service (SaaS);
IT support — monthly retainers with included hours and hour banks;
Managed services — brand activation, website creation, digital marketing (Webgate), secretarial and advisory services (MBontime), and automation and AI tools.

3. Ordering and formation of the contract

Orders are placed on the website, by choosing the service and filling in the billing details. The contract is deemed concluded once payment is confirmed; at that point we send a confirmation email and set up the service in the Client Portal. The Client guarantees that the details provided (including the tax number, where applicable) are true and complete.

For customised services (projects, implementations, proposals), the terms of the proposal accepted by the Client shall prevail.

After payment, we send the service agreement — one per area (Stratechna/Webgate and MBontime) —, with a summary of the purchase on the first page, already signed by Stratechna. The Client signs it in the Client Portal. Services involving production work (for example, brand or website creation, social media, advertising, SEO, email marketing and secretarial services) may have the initial questions answered straight away, but only proceed once the agreement has been signed. Hosting, domains, email and applications are active from the moment of purchase.

4. Prices and payment

Prices are shown excluding VAT, which is added at the legal rate in force at checkout and on the invoice;
Payment can be made by card, Multibanco reference or MB WAY (Reduniq), or by bank transfer;
For payments by bank transfer, the service is activated once the amount has been received;
Invoices and receipts are electronic and are available in the Client Portal and at the email address provided;
Domain prices vary by extension: the 1st year may have a promotional price, and renewal is charged at the price shown in the table at the time of purchase.

5. Subscriptions, renewal and cancellation

Recurring services are monthly, quarterly, half-yearly or annual subscriptions and renew automatically at the end of each period;
For plans with an enrolment fee (website creation and brand activation), the enrolment fee covers the first 6 months of the plan, with the start and end dates shown on the invoice; the monthly fee begins to be charged after that period;
Half-yearly and annual payments carry the discounts indicated for each service;
If the Client saves a card, renewals are charged automatically, with prior notice by email; the card can be removed from the Portal at any time;
The Client may cancel a subscription via the Portal or by email; cancellation takes effect at the end of the period already paid for;
Payment term and late payment: Invoices are payable in full by the due date stated on them. Invoices settled more than 8 days after the due date are subject to late-payment interest, from the due date until payment, at the legal rate applicable to commercial transactions in force in each half-year (Decree-Law No. 62/2013), plus a fixed compensation of €20.00 per invoice for collection costs (Article 7 of the same decree-law). For consumer clients, interest is calculated at the legal civil rate, with no fixed compensation. Interest and compensation are not subject to VAT (Article 16(6)(a) of the Portuguese VAT Code) and are debited on the following invoice. This applies to invoices issued from 1 November 2026 onwards.
In the event of non-payment, the service may be suspended 45 days after the due date and reactivated once payment has been regularised.

6. Specific conditions

6.1. Domains

Registration is subject to the rules and availability of the managing entities (DNS.pt for .pt, and international registries for other extensions). Availability is only guaranteed once registration has been completed;
The domain is registered in the Client’s name, who is its holder and responsible for the accuracy of the registration details;
Domains must be renewed before the expiry date; after expiry they may be released for public registration;
Transfers depend on the cooperation of the current provider and on the authorisation code provided by the Client.

6.2. Hosting and email

The Client is solely responsible for the hosted content and for the emails sent;
It is prohibited to host illegal content or content that infringes third-party rights, and to send unsolicited messages (SPAM);
Stratechna’s backups are an infrastructure security measure and do not replace the Client’s own copies;
Resources (storage space, mailboxes) are those of the contracted plan; exceeding them may require an upgrade or an add-on.

6.3. Stratechna Orbit (SaaS)

The service is licensed per user (Orbit Plan) or per app and user (Custom Apps), for use by the Client’s company;
Data entered by the Client belongs to the Client; Stratechna processes it solely on the Client’s behalf, acting as a data processor (Article 28 of the GDPR);
At the end of the contract, the Client may request export of their data for 30 days, after which it is deleted;
Servers are located within the European Union (Germany).

6.4. IT support

Hours included in each retainer apply to the month to which they relate and do not carry over to the following month; hour banks are valid for 1 month;
Response times indicated for each plan are counted within business hours (business days, 9am–6pm);
Travel outside the service area, materials and licences are quoted separately.

6.5. Managed services and projects

Delivery times are counted from payment and from the Client’s delivery of the necessary information and content;
The Client guarantees that the content it provides is lawful and that it holds the relevant rights;
The advertising budget (Google, Meta, LinkedIn) is paid by the Client directly to the platforms and is not included in advertising plans;
Changes to the initial scope are quoted separately.

7. Client obligations

Keep contact and billing details up to date;
Keep access credentials secure and report any unauthorised use;
Use the services in accordance with the law and these Terms.

8. Suspension and termination

Stratechna may suspend a service, with prior notice whenever possible, in the event of non-payment, abusive or unlawful use, or risk to the security of the infrastructure. The Client may terminate any subscription in accordance with section 5.

Unsigned agreement. If the service agreement is not signed by the Client within 30 days of payment, or if the Client withdraws before provision of the service begins, Stratechna will refund the amounts paid, less 10% for case-opening costs, the value of services already provided, and any charges already incurred with third parties (for example, domain registration and licences). Refunds are made by bank transfer or MB WAY, to the account or number provided by the Client, as agreed between the parties. This rule does not affect consumers’ right of free withdrawal, as set out in the Returns and Refunds Policy.

9. Liability

Stratechna provides its services with due care and in accordance with good industry practice, but does not guarantee uninterrupted or error-free operation. Except in cases of wilful misconduct or gross negligence, and without prejudice to consumers’ legal rights, Stratechna’s liability is limited to the amount paid by the Client for the service in question in the 12 months prior to the event.

10. Intellectual property

The content, trademarks and logos on the website belong to Stratechna or their respective owners. Custom work created for the Client (websites, visual identity) becomes the Client’s property upon full payment, except for any third-party licences included.

11. Personal data and cookies

The processing of personal data is governed by our Privacy Policy and Cookie Policy.

12. Communications

Service communications (invoices, renewal notices, changes) are sent to the email address provided by the Client and are deemed received on the date they are sent.

13. Changes to these Terms

We may update these Terms. The version in force is the one published on this page; significant changes to ongoing subscriptions will be notified by email in advance.

14. Governing law and disputes

These Terms are governed by Portuguese law. The parties shall seek to resolve any dispute amicably; failing agreement, the Portuguese courts shall have jurisdiction, without prejudice to mandatory consumer protection rules.

In the event of a consumer dispute, the consumer may turn to an Alternative Dispute Resolution (ADR) entity. The list of authorised entities is available at www.consumidor.gov.pt. We also have an Electronic Complaints Book.

The European online dispute resolution platform (ODR) was closed on 20 July 2025, following the repeal of Regulation (EU) No 524/2013 by Regulation (EU) 2024/3228, and is therefore no longer available; the means indicated above remain in place.